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HAKKEN is a multinational IT Management consulting and technology services company, with offices in Portugal, United Arab Emirates, Kenya and Nigeria. Combining unparalleled experience and comprehensive capabilities across all industries and IT functions, HAKKEN can help customers to extract the right value of IT.

For the past ten years, HAKKEN team has been involved in implementing complex cross-border technology projects that transform the way its customers run their businesses. HAKKEN’s focus is to implement the right processes that support your company strategy, using IT Management solutions and IT best practices as enablers, helping the organizations and its people to change the way they work.

 

HAKKEN has been helping its customers in the most diverse projects and areas:

• IT Service Management solutions definition and implementation.

• Business Service Management solutions definition and implementation.

• Multi-channel Monitoring solutions framework design and implementation.

• Definition and implementation of architectures for Fault Management and Monitoring (Systems, Networking, Applications and Services), IT Automation, Assets Discovery and Dependency Mapping.

• Application Performance Management/End User Experience solutions definition and implementation.

• Project Management Methodology/Framework definition and PPM – Portfolio & Project Management solutions implementation.

• Transversal assessments to evaluate the performance and/or maturity of and organization or department.

• IT Process Definition and Reengineering (ITIL).

• Certification or Compliance Programmes (ISO 20000).

• Network Operations Centre's Implementation.

• Technological infrastructure consolidation, optimization and reallocation.

• IT Cost Optimization or Reduction.