Head of Project Management Office Unit
Head of Business Service Management Unit
Head of IT Service Management Unit
Head of Cloud & Automation Unit
Partner HAKKEN Portugal
Partner HAKKEN Kenya
Territory Sales Manager East Africa
Liliana Cravo is a motivated and goal-oriented IT Professional with a strong focus on partnering with Customers in order to achieve their business objectives, always striving for a practical approach to finding the right solutions aligned with the market best practices.
Along her career, Liliana has always excelled for creating and maintaining trustful and empathic relationships with her Customers, Partners and Colleagues, based on a strong working ethic and capacity to listen and discuss ideas in a constructive manner.
With 20 years of experience in the IT area, Liliana has consistently delivered in several functions while working for some of the biggest multinational and Portuguese technological companies, like HP, COMPAQ, Portugal Telecom and Novabase.
Liliana has a broad vision and understanding of the IT knowledge areas, with a vast and proven experience, spanning from functional analysis and application development in the beginning of her career, to management and delivery of complex projects with the participation of multidisciplinary and multicultural teams, and business development and account management activities in the more recent years.
Liliana’s latest challenge was at Novabase where she was responsible for the Managed Services & Outsourcing pre-sales activity of Novabase IMS. Prior to this, Liliana Cravo was a Software Sales Specialist at Hewlett-Packard Portugal, with the responsibility for selling specific software solutions (Products, Consulting Services and Support) in named enterprise accounts, namely in the Public Administration, Banking and HealthCare markets.
Liliana Cravo has several degrees in Computer Science, namely, a Bachelor in Information Systems by the ISEC – Instituto Superior de Engenharia at Coimbra, and a Bachelor in Computer Science by the University of Hertfordshire, England, as well as other post graduations and specific courses in IT knowledge areas.
Nuno Matias is an experienced technical consultant in the IT management and OSS context. With 15 years of professional experience, he has been present in some of the most complex relevant customer scenarios and projects.
Nuno is highly regarded in terms of the design, specification and implementation of IT operational support solutions, namely in the monitoring, service level management, discovery and inventory, automation and configuration management aspects.
Nuno possesses experience in complex OSS functional architecture analysis and functional definition. His experience in best practices, recommendations and standards like ITIL and ISO20000, as well as in the implementation of tools that support them is very consistent. Nuno Matias posesses a strong technical knowledge of the majority of current IT infrastructure elements that serves him with a very broad and detailed understanding of the entire IT Service delivery chain.
A graduate in Informatics Engineering, he possesses complementary training in Project Management (IPMA) and ITIL Foundation (v2 and v3) Certification. Nuno Matias is an HP Specialist Integrator (AIS), Microsoft Systems Engineer (MCP, MCSA, MCSE), Cisco network associate (CCCNA) and EasyVista management solution certified implementer.
Miguel Martins is a Senior Consultant at HAKKEN with a vast experience in IT Service Management solutions, being responsible for the Project Management and Technical Architecture of IT Service Management platforms implementations, such as HP Service Manager and EasyVista.
Miguel has graduated in Computer Engineering and has additional training in Project Management (IPMA), holding certifications in ITIL Foundations (v2 and v3), HP Service Manager (Essentials, Advanced and Tailoring) and Easy Vista.
Before HAKKEN, Miguel was Senior Consultant and Team Leader of IT Service Management Solution at Novabase where he was responsible for the delivery of several important transformation projects in this area in important organizations in several sectors, such as Portugal Telecom, NOS (ex Zon Tv Cabo), Mota-Engil, II IP (Information Institute of Portugal Social Security) CEGER (Central Management center of Government Network), FAP (Portugal Air Force), Barclays Bank.
Hugo Almeida has more than 13 years experience as an IT consultant. He is skilled in designing and developing solutions for customers in different segments with greater focus in Automation, Application and Network Monitoring.
He is a very versatile and experienced professional involved in the implementation of several types of projects, ranging from security assessments on IT organizations, automation of IT business processes to monitoring solutions.
As an experience consultant in IT, Hugo Almeida possesses a number of demonstrated abilities within IT Management, holding several significant industry related qualifications.
He is certified in Project Management by IPMA (International Project Management Association), HP Accredited Integration Specialist in network services, ITIL Foundations (EXIN) and COBIT 5 Foundation (APMG International).
Prior to HAKKEN, Hugo Almeida was a Senior Professional in IT Management Technical Solution Unit at Novabase (Portugal).
Manuel Moreira has been an IT professional for almost 40 years, granting him a solid vision in three main areas: IT Management, IT Audit and IT Project Management.
Manuel Moreira's competencies have been acquired along the years while working in large multinational companies and the biggest technological companies in Portugal.
The successes achieved in projects, mainly in the Banking and Telecom industries, have earned him respect among his peers and in the market.
Manuel is a member of the Portuguese Projects Managers Association (APOGEP) and a Certified Project Manager. Is also a member of ISACA and a Certified Information Systems Auditor. Currently, Manuel Moreira is a member of an ISO Technical Committee for Project Management standardization.
Has also participated, as co-coordinator, in the orientation of university students in the development of their master degree thesis.
Mr. Pius Busera has over 21 years cross-industry working experience with more than 17 in Senior IT leadership positions.
He served as Managing Director of Intelligent Infrastructure at Seven Seas Technologies Ltd and was a key member of the Executive Management team tasked with the responsibility of leading SST’s Infrastructure business expansion and implementation across Africa.
Mr. Busera has vast experience in the telco industry, where he has served in various senior technical roles including but not limited to IT Business Services at a leading communication services provider in East Africa.
As an IBM Executive Consultant, he worked with several clients across Middle East and Africa to plan, build, and operationalize efficient, highly available IT ecosystems that met both current and emerging business needs within the financial services industry and national governments.
He also provided a strong executive presence to support IT and business transformations at various cross industry institutions.
Mr. Busera holds a Bachelor’s degree in Mathematics and Computing from Kenyatta University with both an MBA from the Maastricht School of Management and a Masters Certificate in Project Management from The George Washington University School of Business.
Mr. Anthony Njihia has over 16 years cross industry working experience with more than 8 within the ICT industry.
He is a Hard charging Marketing Professional with successful market leadership in start up and Territory Expansion situations for some of the biggest names in Consumer Products, LG Electronics, Huawei and recently with Hewlett Packard Enterprise (HPE).
He was a Sales Specialist - East Africa at Hewlett Packard Enterprise Software Division. In his role he managed to achieve new business from essentially no recurring revenue within the Territory. He was among 320 sales professionals Globally nominated for the Sky is the Limit Award in the Fiscal year 2016. He worked with different clients across the various Industry Verticals within the region positioning the different HPE Software Solutions, IT Management being at the core.
Mr. Njihia has had the opportunity to work with different Technology Vendors Oracle, EMC, Cisco, Checkpoint, Hitachi among others while at Seven Seas Technologies Ltd where he served within the Intelligent Infrastructure division as a Key Account Manager.
Mr. Njihia holds a Bachelor’s degree in Economics & Political Science from the Catholic University of Eastern Africa and a Masters in Economics from the University of Nairobi.