IT Service Management Consulting

IT Service Management

IT departments face all kinds of problems in daily basis. The lack of processes and performance creates inconsistencies that this core structures cannot afford. Besides that, usualy the bottlenecks are often difficult to identify. This scenario may be impacting the service quality and performance of your company.

HAKKEN's IT Service Management solutions allow process creation and performance based IT organizations to deliver services that enhance business outcomes. If you are having trouble handling IT related incidents and finding solutions to your technical problems, our IT Service Management Consulting offer will allow your organization to take advantage of the following benefits:


Reducing operational costs and improving the quality of business operations

Aligning IT processes and service levels with business objectives and requirements

Improving IT resources productivity

Applying metrics to measure IT service performance and provide continuous IT process improvement

Increased business satisfaction with IT services

Alignment and compliance with internationally recognized ITSM best practices and standards, such as ISO 20000 and ITIL v3.

HAKKEN's services can help organizations in the following areas:

  • • Service catalogue definition
  • • Cost reduction and modeling
  • • ITSM organization and architecture definition
  • • ITSM process definition, reengineering and implementation
  • • ITIL, ISO 20000 and COBIT assessments
  • • IT transversals performance assessments (Organization, Processes, Applications and Infrastructure)
  • • ISO 20000 and ISO 27001 certification programs
  • • Risk and compliance initiatives.