IT Discovery & Dependency Mapping

Operations & Automation

Many of the most common and challenging issues impacting IT services operations can be traced back to a lack of a reliable and intuitive understanding of what is their inventory and configuration domain.

Configuration management is one of the pillars for all support processes currently being operated by IT organizations. Extremely demanding from a perspective that IT changes every minute and inventory still relies on manual reconciliation activities.

Standalone systems and typical inventory solutions lack the ability to create meaningful relations between logical and physical components in such a way that is understandable from a technical and business point of view.

This condition  as lead to the development of a new breed of platforms capable of acting as inventory, but building on  that information to create a complex and interrelated set of devices and relations between one another. This concept, known as Discovery and Dependency Mapping, promises to transform the way IT departments manage data & resources.

Either by interacting with target devices directly or by integrating it with already existing applications, it is possible to create a integrated and dynamic view that represents physical devices, their logical components, and how they are connected to others devices, providing the following capabilities:

. Agentless and very low processing overhead

  • . Physical or logical segmentation of discovery settings
  • Built-In Configuration Management Database (CMDB)
  • . Enrichment of discovery model based on patterns
  • . Advanced context visualization based on views and perspectives
  • . Granular security settings by user of profile
  • . Reporting and notification engine
  • . Integration with Monitoring & Service Management Platforms.


HAKKEN delivers a solution that enables organizations to know at any moment the IT infrastructure, as well as dependencies and relationship between the constituent elements and the services they support. This offer is supplied on a project or on an on-demand basis, and has the following benefits:


. Reduced cost, risk, and time for configuration management activities

  • . Increased team operational efficiency due to common data utilization
  • . Simplification of inventory and configuration tasks
  • . Reduced process and automated execution errors, due to superior data quality
  • . Increased overall performance of IT infrastructure management